Results of Client Survey
A BIG thank you to all our clients who responded to our survey conducted earlier in the year. We were very grateful for your input and feedback.
Happily, 77.5% of respondents rated our services as “excellent” and 22.5% as “above average”. This was a pleasing result, but we will aim for 100% “excellent” in our next survey.
Most clients thought we were less expensive than our competitors and 40% felt we were about average. One client thought we were expensive (but still seems very happy with the services we provide).
In relation to the question about costing models, the results were interesting. Here are the results:
Whilst time costing was still the preferred arrangement, there were strong indications that clients would like access to other costing models, particularly fixed fees on certain matters.
Monthly retainers seemed to be the least popular model of costing.
Finally, we received some wonderful feedback from clients and including these comments:
- Working with the team at WilliamsonLegal has changed the our business deals with industrial matters. Flow on effects include corporate wide confidence to take control of disciplinary management. The service and advice has been outstanding from the first phone call through to representation and training. Excellent service and value for money.
- It is rare to find a lawyer who is OUTCOME based rather than process based. WE think you are super!
- All our dealings with WilliamsonLegal have been excellent and delivered the outcome we were seeking. The availability of staff and timeliness of responses assist us with dealing with matters in the appropriate timeframe. Flexibility of delivery of services (phone/email) makes service provision easy and value for money. Ongoing training, support and advice assists with professional development of our staff. Thank you for the opportunity to participate in this survey!
Once again, thank you for those clients who responded to the survey. Your comments make us want to strive harder and make a difference to your businesses.
NEW COSTING MODEL
In response to this survey results noted above, we would like to trial “fixed fee pricing” on Fair Work Unfair Dismissal Cases and Adverse Action Cases from taking instructions to the end of the conciliation process.
If anyone would like to discuss this option, please call Brian Williamson and we can provide some quotes.